Terms of Service

Good Bacteria Inc. (“Good Bacteria,” “Company,” “we,” or “us”) operates the website and related online services through which dietary supplements and wellness content are offered (the “Services”). These Terms of Service (the “Terms”) are a binding agreement between you and Good Bacteria. By accessing or using the Services, you acknowledge that you have read, understand, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services. We may update these Terms from time to time. Unless stated otherwise, changes are effective when posted. Material changes will be signaled more prominently where required by law.

No Medical Advice; Health and Safety. Content on the Services is provided for general informational purposes only and does not constitute medical advice. The Services are not a substitute for professional medical diagnosis or treatment, and no physician–patient relationship is created. Always seek the advice of a physician or other qualified health provider with any questions regarding a medical condition or before using any dietary supplement. Do not disregard professional medical advice or delay seeking it because of something on the Services. Individual results vary. Always read and follow the product label.

FDA / DSHEA Disclosure. Statements about our products may include structure/function claims. These statements have not been evaluated by the Food and Drug Administration. Products sold through the Services are not intended to diagnose, treat, cure, or prevent any disease. The disclosure must appear near any such claim on product pages and related materials.

Eligibility; Age; Product Use. You must be at least eighteen years old to purchase products through the Services. Do not use products if you are pregnant or nursing or have a known medical condition without first consulting a physician. Review ingredient lists for potential allergens. Discontinue use and consult a physician if adverse reactions occur. Products must be used only as directed on the label.

Accounts. If the Services permit or require an account, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account. We recommend using unique credentials and, where available, enabling multi-factor authentication. Notify us promptly of any suspected unauthorized access.

Orders; Acceptance; Pricing; Taxes; Risk of Loss; Resale. Placing an order is an offer to buy. We accept your offer when we ship the order and send a confirmation. We may refuse or cancel any order or limit quantities at our discretion, including suspected resellers or orders placed with inaccurate information. Prices, promotions, and availability are subject to change without notice. Applicable taxes and shipping are added at checkout. Title and risk of loss pass upon delivery by the carrier to the shipping address you provide. Products are sold for personal, non-commercial use only and are not authorized for resale or export without our prior written consent. We may cancel any order that, in our judgment, appears intended for resale or export.” If you want to go one step further on pricing-error protection, add one sentence right after that: “We reserve the right to correct pricing or availability errors and to cancel any order affected by such errors; if we cancel, we will issue a full refund of any amount paid.

Shipping and Delivery. Shipping timelines are estimates and are not guaranteed. Delivery may be delayed by carrier issues, weather, or other events outside our control. You are responsible for providing an accurate delivery address and for promptly reporting non-delivery or damage.

Returns and Refunds. Returns and refunds are governed by our Return Policy, which forms part of these Terms. The Return Policy states eligibility, timing, the process to obtain a refund or replacement, and exclusions. We may deny returns that do not comply with the Return Policy or involve suspected abuse.

Subscriptions and Automatic Renewal. If you enroll in a subscription, you authorize recurring charges at the stated interval until you cancel. Before you complete enrollment, we disclose the key terms of the offer, including price, frequency, that charges recur until you cancel, and how to cancel. We send an order confirmation and provide a simple online method to cancel at any time, as well as email cancellation via the contact provided below. Reminder notices are sent before renewal where required by law. If a promotional price applies for an introductory period, the price after the introductory period will be clearly disclosed. Failure to provide the required disclosures or an easy cancellation path voids the renewal charge where prohibited by law; our intent is to comply with all applicable automatic-renewal and negative-option requirements.

Promotions, Gift Cards, and Samples. Promotions may be subject to additional terms. We may cancel or modify a promotion if fraud, abuse, or technical issues are suspected. Gift cards are not reloadable, cannot be redeemed for cash except where required by law, and are subject to the terms provided at purchase. Samples have no cash value and may have limited availability.

User Content; Reviews and Endorsements. You remain responsible for content you submit, including reviews, comments, photos, and testimonials. Reviews must reflect honest opinions and real experiences. If you received compensation, a discount, free product, or any other material benefit, you must clearly disclose that fact in your review. We may moderate, display, reproduce, edit for length or clarity without changing meaning, or remove content that violates these Terms or applicable law. We do not remove reviews solely because they are negative. By submitting reviews, comments, photos, or other content, you grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to host, store, use, reproduce, publish, display, perform, adapt, modify for format, create derivative works from, distribute, and otherwise exploit that content in connection with the Services and our marketing in any media now known or later developed. Nothing in these Terms limits your rights under the Consumer Review Fairness Act or requires you to provide only positive reviews. You represent that you own or control the rights in your content and have permission for any identifiable individual. To the extent permitted by law, you consent to our use of your name, initials, city and state, likeness, and statements in connection with your content, in any media, without additional notice or compensation.

Feedback. If you send us suggestions, ideas, proposals, or other materials relating to products, labels, packaging, marketing, or the Services (collectively, “Feedback”), you acknowledge that we have no obligation to keep the Feedback confidential and that we may use, disclose, reproduce, license, distribute, and exploit the Feedback for any purpose without compensation to you and without any attribution. To the extent a transfer is required, you hereby assign to us all right, title, and interest in and to the Feedback, and you waive any moral rights therein. Feedback does not include your consumer reviews, which are licensed above.

Acceptable Use. You may use the Services only for lawful purposes and in accordance with these Terms. You may not interfere with or disrupt the Services; attempt to access another user’s account; scrape, crawl, or use automated means without permission; or use the Services to infringe intellectual-property or privacy rights, to harass or defraud, or for any purpose prohibited by law. You may not impersonate any person or entity; harvest information or scrape the Services without permission; attempt to gain unauthorized access to accounts, systems, or networks; upload content that infringes intellectual-property or privacy rights; or use the Services to send unsolicited messages or to collect sensitive information from others. We may suspend or terminate your access to the Services, remove content, or refuse orders at any time if we believe you have violated these Terms or applicable law, or to protect the Services or other users. If we terminate your access, your obligations under these Terms that by their nature should survive will continue to apply.

Text Messaging and Email. If you elect to receive marketing texts, you consent to receive autodialed or prerecorded marketing texts at the mobile number you provide. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP. Commercial emails will include our valid postal address and an unsubscribe method; email opt-outs are honored within ten business days. We maintain records of consent and honor applicable requirements for communications under federal and state law.

Intellectual Property; Limited License. All content on the Services, including text, graphics, logos, icons, images, videos, and software, is owned by or licensed to Good Bacteria and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-transferable license to access and use the Services for personal, non-commercial purposes. Any reproduction, modification, distribution, reverse engineering, or exploitation of the Services or content without our prior written permission is prohibited.

Third-Party Services; Processors. The Services may link to or integrate third-party platforms, such as payment processors, shipping providers, analytics, security, anti-fraud, and customer-support tools. Those services are provided under their own terms and privacy policies. We use contracts and due-diligence measures to require our service providers to protect personal information and to process it only for our documented purposes. We do not control and are not responsible for third-party sites and services outside the scope of such processing.

California Proposition 65. Some products may expose you to chemicals including lead or other substances known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov. Where a warning is required, we provide a clear and reasonable warning prior to sale.

International Access; Customs and Import. International customers are responsible for compliance with local laws, including import restrictions, customs duties, taxes, and regulatory approvals. We may refuse or cancel orders to jurisdictions where sale is restricted. You may not use the Services or purchase products in violation of U.S. export, re-export, or sanctions laws, including those administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control or the U.S. Department of Commerce. We may refuse, cancel, or block orders where required to comply with such laws. If the class-action waiver is found unenforceable as to any claim, the arbitration agreement will be unenforceable as to that claim and such claim shall proceed in court; in that event, the parties irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Oregon and waive any right to a jury trial.

Disclaimers. The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that defects will be corrected. Your use of the Services and products is at your sole risk. Some jurisdictions do not allow limitations on implied warranties; in those jurisdictions, these disclaimers apply to the fullest extent permitted by law.

Limitation of Liability. To the fullest extent permitted by law, in no event will Good Bacteria or our suppliers, distributors, vendors, contractors, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenues, arising out of or related to the use of or inability to use the Services or products, even if advised of the possibility of such damages. To the fullest extent permitted by law, our total liability for all claims relating to any product or to the Services will not exceed the amount you paid for the product that gave rise to the claim. Nothing in these Terms limits liability for personal injury caused by a product you purchased to the extent such limitation is prohibited by applicable law.

Indemnification. You agree to indemnify and hold harmless Good Bacteria and our officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your violation of these Terms, your misuse of the Services, or your violation of law or third-party rights.

Governing Law; Arbitration; Class-Action Waiver; Small-Claims Carve-Out. 

These Terms are governed by the laws of the State of Oregon without regard to its conflicts-of-law principles. Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis under the Commercial Arbitration Rules of the American Arbitration Association. Unless the parties agree otherwise, the arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules. The seat of arbitration will be Oregon, and the arbitrator will apply Oregon law consistent with the Federal Arbitration Act. Either party may seek relief in small-claims court for claims within that court’s jurisdiction. Before either party commences arbitration, the parties will first attempt in good faith to resolve the dispute informally. A party that intends to seek arbitration must send written notice describing the dispute and the relief requested to the contact below. If the parties do not resolve the dispute within sixty (60) days after the notice is received, either party may commence arbitration. This informal process does not stay any limitations period. Proceedings will be conducted only on an individual basis; no arbitration or proceeding will be combined with another without the prior written consent of all parties, and there is no right or authority for any disputes to be arbitrated on a class, consolidated, collective, or representative basis.

You may opt out of this arbitration agreement within thirty days of your first purchase by sending written notice to Attn: Legal, Good Bacteria Inc., 1355 NW Everett St, Suite 100, Portland OR 97209. If you do not opt out, you waive any right to a jury trial and agree that you may bring claims only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorized access to or misuse of the Services while arbitration is pending.

To the fullest extent permitted by law, any claim arising out of or relating to the products, the Services, or these Terms must be filed within one (1) year after the claim accrues; otherwise, the claim is permanently barred.

Class Action Waiver; No Consolidation. You and Good Bacteria agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, collective, representative, or private attorney general action or proceeding. Unless you and Good Bacteria agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class, consolidated, collective, representative, or private attorney general proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If this class action waiver is found unenforceable as to any claim, then the arbitration agreement will be unenforceable as to that claim and such claim shall proceed in court; in that event, the parties irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Oregon and waive any right to a jury trial.

Changes to the Services. We may change, suspend, or discontinue any part of the Services at any time. We may also update these Terms. When we make changes, we will post the updated Terms and revise the “Last Updated” date above. If we make material changes, we will provide more prominent notice as required by law. Your continued use of the Services after the effective date of any change constitutes acceptance of the updated Terms.

Miscellaneous. These Terms, together with the Privacy Policy and any incorporated policies, constitute the entire agreement between you and Good Bacteria regarding the Services and products. Notices will be sent to the contact information you provide and to the contact information listed below for us. You consent to receive communications from us electronically, and you agree that all agreements, notices, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing. If any provision is found unenforceable, the remaining provisions remain in full force. No waiver is effective unless in writing and signed by us. You may not assign these Terms or any rights or obligations hereunder without our prior written consent; any attempted assignment is void. We are not liable for any delay or failure in performance due to events beyond our reasonable control. The provisions of these Terms that by their nature should survive termination will survive, including the license grants you make, disclaimers, limitations of liability, indemnification, governing law, arbitration and dispute-resolution terms, and the Feedback section.

Contact Questions about these Terms or a purchase may be directed to Good Bacteria Inc., Attn: Legal, 1355 NW Everett St, Suite 100, Portland OR 97209, or hello@itsgoodbacteria.com. For subscription cancellation and returns, please use the methods disclosed at checkout and in your confirmation emails, or contact us using the information above.